Refund policy

Return & Refund Policy

Last updated: November 1, 2026

At Clumsy Chef, we put a lot of care into making treats for your furry food critics. We hope every order brings happy tails, messy beards, and plenty of enthusiastic taste-testing!

We also understand that sometimes things don't go quite as planned. Here's how we handle returns, refunds, and order concerns.

Returns & Exchanges

Because our treats are consumable pet food products, we do not accept returns or exchanges for food safety and quality assurance reasons.

All purchases are generally considered final once shipped, except where a refund, replacement, or other remedy is required by applicable law.

Refund Requests

We want you to be happy with your Clumsy Chef experience. While we do not offer general refunds for changes of mind or flavor preferences, we understand that unexpected issues can happen.

If you experience a problem with your order, please contact us at hello@clumsychefs.com.

Refund requests are reviewed individually based on the circumstances. Depending on the issue, we may offer a refund, replacement, or store credit at our discretion, subject to applicable consumer protection laws.

Submitting a request does not automatically guarantee a refund.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, contains an incorrect item, or appears defective, please contact us within 7 days of delivery, when reasonably possible.

To help us review your concern, please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging, if available

We'll review the situation and work toward a fair resolution.

The 7-day reporting period does not limit any rights or remedies provided by applicable law.

Flavor Preferences

We know every furry food critic has their own opinions!

Because individual pets may have different tastes and preferences, we cannot guarantee that every pet will enjoy every flavor. A pet declining a particular treat does not ordinarily qualify for a refund.

If you're unsure which flavor to try, we encourage you to start with our mini treat packs before purchasing a full-size bag.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We'll do our best to accommodate requests before an order has been processed for shipment. Once an order has shipped, cancellations generally cannot be accommodated.

Refund Processing

If a refund is approved, it will generally be issued to your original payment method unless otherwise agreed or required by law.

Please allow up to 10 business days for the refund to appear, depending on your payment provider. If you have not received an approved refund after that time, please contact us.