FREQUENTLY ASKED QUESTIONS

Clumsy Chef is a pet treat brand based in Las Vegas, Nevada, making freeze-dried treats, meal toppers, soft-baked goodies, and seasonal surprises for dogs and cats. We're here for the pet parents who can barely make dinner for themselves but somehow run a five-star kitchen for their pets. Sound familiar? Welcome to the club. We're all just clumsy chefs.

You can shop our treats right here at clumsychefs.com. We also pop up at local markets and events, and you may find us through select retail partners. Follow us on Instagram @clumsychef_ for upcoming events, new flavors, and a little kitchen chaos.

We offer treats and toppers for both dogs and cats! Not every product is necessarily suitable for every pet, so please check the individual product description, ingredients, and feeding guidance before serving.

Have a question? We're all ears (especially Bowser). Visit our Contact Us page or email us at hello@clumsychefs.com. Whether it's an order question, a wholesale inquiry, a custom birthday box, or a collaboration idea, we'd love to hear from you!

We like to keep things fun in the kitchen and thoughtful in the treat bag. Our collection includes freeze-dried ingredients, versatile meal toppers, our signature Golden Drops, and seasonal treats made for memorable moments. Expect playful ideas, clearly described products, and a whole lot of personality.

Our products labeled as single-ingredient freeze-dried treats are made with the ingredient listed on their packaging. Other products, including Golden Drops and certain specialty treats, may contain multiple ingredients. Always check the individual product label for the complete ingredient list.

Freeze-drying is a preservation method that freezes food and then removes much of its moisture under low pressure. It creates lightweight, shelf-stable products when appropriately processed and packaged. Freeze-drying is different from conventional baking or dehydration, and products should still be handled and stored according to their labels.

Our freeze-dried treats contain no added preservatives. Freeze-drying removes moisture to help preserve the ingredients without the need for added preservatives.

For our other treats and toppers, please check the individual product labels for complete ingredient information.

Always check the complete ingredient list before offering a new treat. If your pet has a diagnosed or suspected food allergy, ask your veterinarian whether a product is appropriate. Unless specifically stated and verified, our products should not be assumed to be free from cross-contact with other ingredients.

It depends on your pet's age, size, development, diet, and the specific product. Check the product's feeding information and consult your veterinarian before introducing treats to young puppies or kittens. Always offer appropriately sized pieces under supervision.

Treats are intended to complement a complete and balanced diet, not replace regular meals. A common veterinary guideline is to keep treats at no more than 10% of daily calories, though individual needs vary. Check the product's feeding guidance and ask your veterinarian if you're unsure about portions.

Follow the storage instructions printed on each package. In general, protect dry treats from moisture, heat, and direct sunlight, reseal opened packages carefully, and use products within the stated shelf life. Storage requirements can differ between freeze-dried treats, powders, and soft-baked products.

We ship eligible orders within the United States. Available shipping destinations and methods are shown at checkout. If you're unsure whether we can ship to your address, please contact us before ordering.

We offer free U.S. shipping on orders over $50. For smaller orders, available shipping options and charges are calculated at checkout. Any applicable exclusions or additional charges will be displayed before you complete your purchase.

Delivery time depends on order preparation, destination, and the shipping service used. Available delivery estimates, when provided, appear during checkout. Seasonal launches and special orders may require additional preparation time. We'll share tracking information when your order ships, where tracking is available.

When tracking is available, you'll receive shipping information through the contact method associated with your order. You can also check your order status using the link in your order communications. If you need help locating an order, contact us with your order number.

Oh crumbs! We're sorry something went wrong. Please contact us as soon as possible with your order number and a description of the issue. For damaged items, include clear photos of the packaging and products when possible. We'll review the situation and explain the available next steps.

Because our treats are food products, we do not accept returns or exchanges for change-of-mind purchases or flavor preferences, even if the package is unopened.

But if something isn't right with your order, we're here to help! If your treats arrive damaged, defective, or incorrect, please contact us at hello@clumsychefs.com with your order number and photos (if applicable). We'll review the issue and work with you on an appropriate resolution.

Yes! Our treat bundles bring together different Clumsy Chef favorites, making it easier to sample a few treats or stock up for your snack-loving sidekick. Visit our Bundles collection to explore what's currently available.

Planning a birthday feast for someone with four paws? We love a good party. Send us an inquiry through our Contact Us page with your pet's name, the occasion, preferred treats, quantity, and requested date. Customization and availability are confirmed individually.

We offer seasonal gift boxes and limited-time treat collections when available. From spooky surprises to festive kitchen creations, our seasonal lineup can change throughout the year. Check our website and social channels for current releases.

Absolutely! You can enter your recipient's eligible shipping address at checkout. If you'd like to request a gift note or special presentation, contact us before placing your order so we can confirm what is possible. Please double-check your recipient's address and any known dietary restrictions.